Privacy Policy

This Privacy Policy explains how ProReno LLC ("ProReno," "we," "us") collects, uses, and shares information in connection with the ProReno website and our AI front-office software and related services (the "Services"). By using the Services you agree to this Policy.

1. Who we are

ProReno provides a bilingual (English and Spanish) AI receptionist and booking platform sold to service-business owners ("Customers"). When a Customer's caller or contact interacts with the Services, we process information on the Customer's behalf as described below.

2. Information we collect

Information you provide

• Account & business information — name, business name, email, phone number, address, and billing details when a Customer signs up.
• Communications — messages you send us by email, web form, SMS, or phone.

Information from calls and messages

• Call audio, recordings, and transcripts — when the AI receptionist answers a call on a Customer's behalf, we may record and transcribe the conversation to provide, improve, and document the Services. Where required by law, callers are notified that the call may be recorded.
• Message content — SMS and chat messages exchanged through the Services, including appointment and follow-up texts.
• Booking & contact details — caller name, phone number, service address, requested service, and appointment information needed to book and confirm jobs.

Information collected automatically

• Usage & device data — IP address, browser type, pages viewed, and similar log data when you visit our website.
• Cookies — we use strictly necessary cookies to operate the site; any analytics cookies are used only with applicable consent.

3. How we use information

• To answer calls, book appointments, send confirmations and follow-ups, and otherwise operate the Services for our Customers.
• To process payments and manage Customer accounts.
• To maintain, secure, troubleshoot, and improve the Services, including improving the quality and accuracy of our AI models using appropriately controlled data.
• To comply with legal obligations and enforce our Terms of Service.

4. SMS and calling consent

Outbound text messages are sent only to recipients who have provided the required consent through the relevant Customer, and every message program honors opt-out requests (for example, replying STOP) and other revocation requests made by any reasonable means. Message and data rates may apply. Consent to receive messages is not a condition of any purchase. Calls may be recorded as described in Section 2.

5. How we share information

We do not sell personal information. We share information only as needed to run the Services:

• With our Customers — call records, transcripts, bookings, and contact details belong to and are shared with the Customer on whose behalf the interaction occurred.
• Service providers — telephony and messaging carriers, payment processors, cloud hosting, and AI processing providers who handle data under contract and only as instructed by us.
• Integrations you authorize — where a Customer connects a third-party tool (such as a calendar, reviews profile, or lead source), information is exchanged with that tool at the Customer's direction.
• Legal & safety — when required by law, to protect rights and safety, or in connection with a business transfer.

6. Data retention

We retain information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Customers may request deletion of their data subject to legal retention requirements.

7. Security

We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at support@proreno.ai. If your information was processed on behalf of a Customer, we will refer your request to that Customer.

9. Children

The Services are for businesses and are not directed to children under 13, and we do not knowingly collect their personal information.

10. International users

We operate in the United States. If you access the Services from outside the U.S., you understand your information will be processed in the U.S.

11. Changes to this Policy

We may update this Policy from time to time. We will post the updated version with a new effective date.

12. Contact us

ProReno LLC
1597 Clay Rd SW, Mableton, GA 30126
Email: support@proreno.ai
Phone: (786) 763-0123